Frequently Asked Questions

Everything you need to know about your LANX experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these to a similar garment you already own for the best fit.

Do you use sustainable materials in your collections?

Yes, LANX is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes to ensure our products are as kind to the planet as they are to your wardrobe.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.